At MK Cab, we strive to provide excellent service to our customers. We understand that situations may arise where you need to cancel your cab booking or request a refund. Our refund policy is designed to address such scenarios fairly and transparently.
You may cancel your cab booking up to 24 hours before the scheduled pickup time to be eligible for a full refund. Cancellations made after this timeframe may incur a cancellation fee or partial refund, as outlined below.
Refunds for eligible cancellations will be processed within 5-7 business days from the date of cancellation. Please note that the refund may take additional time to reflect in your account depending on your bank or payment provider.
In certain cases, a cancellation fee may apply based on the timing of the cancellation and our cancellation policy. The amount of the cancellation fee, if applicable, will be deducted from the refund amount.
To request a refund for a cancelled cab booking, please follow these steps:
Reach out to our customer support team via phone, email, or through our website to initiate the refund process. Please provide your booking details, including the booking reference number, pickup location, and scheduled time.
Once your cancellation request is received and processed, you will receive a confirmation email or notification acknowledging the cancellation and refund.
Our team will process the refund according to our refund policy and the payment method used for the booking. You will be notified once the refund is processed and provided with any relevant refund reference or transaction details.
Please note that certain circumstances may impact the eligibility for a refund or result in additional charges. These may include:
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at sales@mkcab.in. We're here to help and ensure your satisfaction with our services.
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be communicated through our website, mobile app, or other appropriate channels. Your continued use of our services after such changes constitutes acceptance of the revised refund policy.
Thank you for choosing MK Cabs. We appreciate your business and look forward to serving you again in the future.