Customers must provide accurate details such as pickup location, destination, date, and time for booking a cab. Booking requests may be made through the www.mkcab.in or customer service hotline.
The fare for the cab ride is calculated based on factors such as distance traveled, waiting time, toll charges, and additional services requested. Fare estimates may be provided to customers upon request or displayed on the booking platform.
Customers may cancel their cab booking free of charge within a specified timeframe before the scheduled pickup time. A cancellation fee may apply for cancellations made after this timeframe or for no-shows.
The company reserves the right to allocate a suitable driver and vehicle based on availability and customer requirements. Customers may request specific preferences such as vehicle type or driver language proficiency, subject to availability.
Drivers are expected to adhere to professional standards of conduct, including punctuality, courtesy, and safe driving practices. Any complaints or feedback regarding driver behavior should be reported to the company for appropriate action.
Payment for cab services may be made through various methods such as cash, credit/debit card, mobile wallets, or online payment gateways. Payment is typically collected at the end of the trip, and receipts may be provided upon request.
Additional charges may apply for services such as extra stops, waiting time beyond a certain threshold, luggage handling, or cleaning fees for soiling or damage to the vehicle.
The company holds appropriate insurance coverage for its vehicles and passengers. However, customers are advised to secure their personal belongings and valuables during the journey, as the company will not be liable for any loss or damage.
Cab services are subject to availability and may be affected by factors such as weather conditions, traffic congestion, or force majeure events. The company will make reasonable efforts to fulfill booking requests but cannot guarantee availability at all times.
Customers and drivers are required to comply with all applicable laws, regulations, and licensing requirements governing transportation services in the Bangalore jurisdiction.
The company respects customer privacy and handles personal data in accordance with applicable data protection laws. Customer information may be collected and processed for the purpose of providing cab services and improving the customer experience.
The company reserves the right to modify or update these terms and conditions at any time without prior notice. Customers will be notified of any changes through the company's website, mobile app, or other communication channels.
By booking a cab with MK Cabs, customers are deemed to have read, understood, and agreed to these terms and conditions.